If you receive a message saying your code has already been redeemed, don't worry. Before contacting Customer Service, please check the following:
 

⚠️ Check whether the code has already been redeemed

Some products are automatically added to your account after redemption. Check your account or wallet to see if the balance, gift card, or product has already been applied.

🔍Make sure you're redeeming the correct code

If you've purchased multiple codes, confirm that you're entering the correct one and that there are no typing mistakes. It's best to copy and paste the code where possible.

ℹ️ Verify you're redeeming it on the correct platform

Some codes can only be redeemed on specific websites, apps, or regional stores. Check the redemption instructions that came with your purchase.
 

📧 Still need help?

If you've completed the checks above and your code still shows as already used, please contact our Customer Service team.

To help us investigate as quickly as possible, include:

• The email address you used when placing your order
• The code you purchased
• The date and time you attempted to redeem the code
• A screenshot of the error message (if available)

Once we receive this information, we'll investigate the issue and get back to you as soon as possible.