If your code isn't working, first follow the instructions included in the email that contained your code.
If the problem persists, please try the following:
✅ Make sure you're entering the correct code
- Enter the code, not the serial number.
- Double-check that you haven't confused similar characters (for example, 0 and O, or 1 and I).
🔍 Check for typing errors
- Make sure you haven't accidentally swapped any letters or numbers.
- Copy and paste the code if possible to avoid mistakes.
↻ Refresh the redemption page
- Sometimes a simple page refresh or restarting the app/browser can resolve the issue.
📱Mobile top-up codes
- If you're redeeming a mobile top-up and the code doesn't work, please contact your mobile network provider. They can verify the status of the top-up and assist you further.
🛠️ Still not working?
If you've tried all the steps above and your code still doesn't work, please contact our Customer Service team. To help us investigate quickly, include:
- Your order number
- The code you're trying to redeem
- A screenshot of the error message (if available)
- The website or app where you're redeeming the code
We'll be happy to help resolve the issue as quickly as possible.