We understand that sometimes mistakes happen — you may have purchased the wrong product, selected the wrong country, or changed your mind. This article explains when refunds may be possible and how the process works.

🧾 When a refund may be possible

You may be eligible for a refund if any of the following conditions are met:

- The product is eligible for a refund (Please note: some products are non-refundable based on the provider’s policy, even if unused.)
- You have contacted the provider and obtained written confirmation indicating the code is invalid, faulty or not yet activated. Please forward this over to us in order for us to investigate further. 
- You recieved a code via a URL link and you have not yet revealed the code

🚫 When refunds are not possible

Unfortunately, refunds cannot be provided in the following situations:

- The code has already been used, activated, or redeemed
- The product is non-refundable by the provider
- You clicked reveal code on the URL that was sent to you.

Once a digital code has been redeemed, the service is considered consumed and cannot be reversed or recovered.

💰 Recieving a refund

If your refund request is approved:

- The product value will be refunded
- Service and processing fees are non-refundable

💳 Refund method & processing times

Refunds are always sent back to your original payment method.

Once processed, refunds typically appear within 5 working days, depending on your bank or payment provider. Please note if a bank transfer is required this can take up to 10 working days to be processed.

📩 How to request a refund

To request a refund, please contact our support team and please include:

- Your order number
- The product purchased 
- A description of the issue

Our team will review your request and confirm whether the product qualifies for a refund.