We understand that sometimes things don’t go as planned, maybe you bought the wrong product, a code for the wrong country, or simply changed your mind. Here’s everything you need to know about when and how refunds work.

🧾 1. When you can get a refund

You may be eligible for a refund only if all of the following conditions are met:

• The product is eligible for a refund, please note that not all products qualify, even if unused. Eligibility depends on the product type and our partner providers’ policies.

• The product code has not been used or redeemed.

• You have purchased the correct product first (if the original one was incorrect).

💡 Example: If you accidentally bought a code for the wrong country but haven’t used it yet, and then purchased the correct one, you may be eligible for a refund of the incorrect item.

🚫 When you can’t get a refund

Refunds are not possible in the following cases:

• The code has already been used, activated, or redeemed.

• The product is marked as non-refundable by the provider.

• You have not purchased the correct product first.

Once a product code has been redeemed, the service is considered consumed and can’t be reversed.

💰 2. Refund amount

If your refund request is approved:

• You’ll receive the value of the product only.

• Service and processing fees are non-refundable and kept as penalties.

💳 3. Refund method & processing time

All refunds are issued to your original payment method.
Please allow up to 5 working days for the refund to appear in your account, this depends on your bank or payment provider.

📩 4. How to request a refund

To request a refund, please contact our support team and include:

• Your order number

• The product details (and the country, if relevant)

• Proof of purchase of the correct product (if applicable)

Our team will review your request and let you know whether your product qualifies for a refund.