Don’t worry, we understand mistakes happen! If you accidentally purchased a product or code for the wrong country, here’s everything you need to know about how we handle these cases.

🧾 1. Eligibility for a refund

Refunds are available only if all the following conditions are met:

• The product is eligible for a refund. Please note that not all products can be refunded, even if unused. Eligibility depends on the product type and our partner providers’ policies.

• The product code has not been used or redeemed.

• You have purchased the correct product for the right country first. Once verified, we can process a refund for the incorrect one.

⚠️ If the code has already been redeemed, or if the item is non-refundable, we’re unfortunately unable to issue a refund, as the product or service has already been consumed.

💰 2. Refund amount

When your refund is approved:

• You’ll receive the value of the product only.

• Service charges (including processing and administrative fees) are kept as penalties and are not refundable.

💳 3. Refund method & processing time

All approved refunds are issued to your original payment method.
Please allow up to 5 working days for the refund to appear in your account — this may vary depending on your payment provider or bank.

📩 4. How to request a refund

If you purchased a code for the wrong country and believe you’re eligible for a refund, please contact our support team and include:

• Your order number

• The product details (including the country it was purchased for)

• Proof of purchase of the correct product for your region

Once we receive your request, our team will review it and confirm whether your product qualifies for a refund.

💡 Why are codes country-specific?

Many digital products and gift cards are region-locked, meaning they can only be activated in certain countries or regions. This restriction is set by the product manufacturer or publisher.

For example:

• A US gift card can usually only be redeemed on an American account or store.

• A European code won’t work on an account registered in another region.

To avoid future issues, please make sure to select the correct country or region before finalizing your purchase.