We always want you to have the best possible experience with Recharge. Please take a moment to review our cancellation and refund policy below 👇

🧾 General policy

Because our products are digital and codes are generated specifically for each order, cancellations and refunds are generally not possible once a purchase has been completed.

Each code is unique and cannot be reused or resold after delivery.

✅ When refunds may be possible

You may be eligible for a refund if any of the following conditions are met:

- The product is eligible for a refund (Please note: some products are non-refundable based on the provider’s policy, even if unused.)
- You have contacted the provider and obtained written confirmation indicating the code is invalid, faulty or not yet activated. Please forward this over to us in order for us to investigate further. 
- You recieved a code via a URL link and you have not yet revealed the code

💰 Receiving a Refund

If a refund request is approved:

- The product value will be refunded
- Service and processing fees are non-refundable

Note: All refunds are issued back to the original payment method used during checkout.

Once processed, refunds may take up to 5 working days to appear in your account, depending on your bank or payment provider.

🔒 Why this policy exists

Every digital code we provide is unique and linked specifically to your order. Once issued, these codes cannot be cancelled, recovered, or resold.

These policies help us protect both customers and suppliers while preventing fraud, misuse, and unauthorized code redemption.