No worries! Mistakes can happen, and we’re here to help you sort it out. Below you’ll find all the information you need about our refund policy for incorrect purchases.

🧾 1. Eligibility for a refund

Refunds are available only if all the following conditions are met:

• The product is eligible for a refund. Please note that not all products can be refunded, even if unused. Eligibility depends on the product type and our partner providers’ policies.

• The product code has not been used or redeemed.

• You have purchased the correct product first. Once we verify that, we can process a refund for the incorrect one.

⚠️ If the product code has already been used, or if the item is non-refundable, we’re unfortunately unable to issue a refund.

💰 2. Refund amount

When your refund is approved:

• You’ll receive the value of the product only.

• Service charges (including processing and administrative fees) are kept as penalties and are not refundable.

💳 3. Refund method & processing time

All approved refunds are sent back to your original payment method.
Please allow up to 5 working days for the refund to appear in your account, this may vary depending on your payment provider or bank.

📩 4. How to request a refund

If you think you’re eligible, simply contact our support team and include:

• Your order number

• The product details

• Proof of purchase of the correct product

Once we receive your request, our team will review it and let you know if your product qualifies for a refund.