We know how important it is for your mobile credit to arrive right away! 

Most of the time, your Recharge goes through in just a few seconds.
But every now and then, a recharge can take longer or even fail. Don’t worry! We’ll guide you through what might have happened and what to do next.

💡 Step 1: double-check your recharge details

Before anything else, take a quick look at your order:

✅ Was the phone number entered correctly?

✅ Did you choose the right mobile operator and country?

✅ Is the product you selected (data, minutes, or combo) compatible with your SIM card?

• For example: if your SIM doesn’t support data bundles or roaming plans, the recharge might not go through.

🌍 Step 2: are you currently abroad?

If you’re traveling, your recharge might not appear immediately.
Some operators hold the credit until you’re back in your home country.
So if you don’t see it yet, don’t worry, it’s likely just waiting for you to reconnect to your local network.

🛠️ Step 3: try these quick troubleshooting tips

Sometimes, the recharge has gone through, but your phone just needs a little nudge to show it.
Try the following:

Turn your phone off and on again.

Check your signal strength make sure you’re in an area with enough network coverage.

Check your balance manually dial your operator’s balance code or use their app.

If abroad, ensure roaming is activated on your phone.

 Wait a few minutes occasionally, network updates take a little time to sync.

If you’ve tried all this and still don’t see your credit, move on to the next step.

🕐 Step 4: Give it a bit of time and check your emails

If the recharge doesn’t show up right away, you’ll receive updates from us automatically:

1. “Your topup is delayed”  We’re checking with your mobile operator.

2. “Recharge failed”  The recharge couldn’t be completed.

If you get the second email, don’t worry! It will include a button you can click to start a refund right away. Once you do, we’ll process the refund back to your original payment method.