Oops — it happens to the best of us! 💚
If you’ve sent a recharge to the wrong number, here’s what you need to know and what you can do next.

📲 If the number You entered exists

Once a top-up is successfully processed, it’s instantly sent to the mobile number you entered.
Because mobile recharges are real-time and final, we unfortunately can’t reverse or transfer them once they’ve been delivered.

👉 In short:
If the number exists and belongs to another person, the credit has already reached their account and it can’t be recovered or redirected.

💡 Pro tip for next time:
Always double-check the country code, operator, and full phone number before confirming your payment.
Even a single wrong digit can send the recharge to a different user.

🚫 If the number doesn’t exist

Good news! If the phone number you entered isn’t valid or active, the recharge will fail automatically.
When that happens, you’ll receive an email from us letting you know that your order couldn’t be completed.

• This email usually arrives within 1 hour of your transaction.

• It includes a button or link where you can request a refund directly — no need to contact support separately.

• Once you request it, your refund will be processed back to your original payment method as quickly as possible. 

🕵️‍♀️ Not sure if the number exists?

Here are a few things you can check:

• Try calling or texting the number to see if it connects.

• Check the country code and operator — sometimes numbers look valid but belong to a different region.

• Make sure there aren’t extra zeros or missing digits.

If you’re unsure, don’t worry, our system will automatically detect invalid numbers and trigger a refund process for you if needed.

🧠 Helpful tip

To avoid this in the future, you can:

•  Save frequent numbers to your Recharge account or app.

• Label them (e.g. “Mum”, “My SIM”, “Travel SIM”) to avoid confusion.

• Preview the number carefully before pressing “Confirm” — especially when recharging international numbers.