Most of the time, your Recharge is lightning-fast ⚡, your phone credit appears within a few seconds!
But in some cases, it might take a little longer. Here’s what to expect and what to do if it seems delayed.
💚 Typical delivery time
Usually, your recharge will be uploaded to your phone within a few minutes.
However, depending on the operator or network conditions, it can take up to 15 minutes for the credit to appear.
💡 Tip: Some operators send a confirmation SMS once your balance has been updated — so keep an eye on your messages!
🕓 It’s been more than 15 minutes? Don’t worry!
If your recharge hasn’t shown up yet, it doesn’t necessarily mean something went wrong.
Here are a few common reasons why it might take a bit longer:
📶 Low network coverage if your phone had poor signal during the recharge, the confirmation might be delayed.
📴 Phone turned off if your phone was off, the credit will appear once it’s switched back on.
💌 Missing confirmation SMS sometimes operators don’t send a text, even though the credit was delivered successfully.
🌍 You’re abroad if you’re roaming, the recharge might activate once you reconnect to your home network.
🔍 Double-check
Try these quick steps, they solve most cases:
💰 Check your phone balance use your operator’s app or dial their balance code to confirm if the credit arrived.
🔁 Restart your phone this refreshes your connection with the network.
📡 Move to an area with better signal weak coverage can delay updates.
🌐 Enable roaming (if abroad) some recharges only appear once roaming is active.
🕐 Wait a few more minutes occasionally, operators take a bit longer to confirm delivery.
🙋 Still don’t see your credit?
If it’s been more than 30 minutes and your balance still hasn’t updated:
Check your email inbox (and spam folder) for any updates from us.
Then, contact our support team include your order ID, mobile number, and operator name.
We’ll investigate with the operator and make sure your recharge is either completed or refunded as soon as possible.
💬 Our team is always happy to help, and we’ll make sure you’re taken care of!