If you notice unexpected or unauthorized charges from Recharge.com on your bank account, don’t worry, here’s what to do next.
🔍 Step 1: Check the transaction details
When you make a purchase through Recharge.com, the charge on your bank statement may appear under one of the following names:
Topup BV
Recharge BV
Rapido
If you don’t recognize these names, the charge might still be from a legitimate purchase made on our platform.
🚨 Step 2: Take immediate action
If you believe the charge is unauthorized or suspect fraudulent use of your payment information:
Contact your bank or credit card provider immediately, they can help block further charges and start an investigation.
Inform your local authorities (police), report the unauthorized transaction and provide any relevant information.
Change your passwords, especially for your bank, email, and Recharge.com account, to protect against further misuse.
Contact our Customer Service team, we’ll help review your case and guide you on the next steps.
⚠️ Note: Any official requests for information for prosecution purposes must be submitted directly by the police to Recharge.com.
💰 Step 3: Refund eligibility
We understand that unauthorized charges can be stressful. Depending on the status of the order, a refund may be possible if:
The order was not successfully sent or processed
The code remains unused
The product purchased is eligible for a refund under our refund policy
Our Customer Service team will review each case carefully and let you know if a refund can be issued.