Being victim of a scam is very frustrating, we do our best to ensure the safety of our customers and our website, however scams can still happen, here is what you can do: 

• Report the scam to the authorities
• Immediately contact your bank/credit card provider
• Think about changing your passwords
• Contact our customer service

When contacting our customer service, please include the following in your communication: 

• Order number
• Email address used to order
• Screenshot of the conversations or email exchange with the person who asked you to order.
• Proof of payment (Bank statement, screenshot of the transaction)

The most frequent scams come from: 

• Selling/buying goods from online marketplaces
• Package pick-up/delivery service
• Dating websites

Reporting a scam helps us track down and block any future unwanted transaction and improve your safety as a customer.