We always want you to have the best possible experience with Recharge. Please take a moment to review our cancellation and refund policy below 👇

🧾 General policy

As a general policy, once you have received your digital code, you can immediately start using the credit. That's why when you complete your payment, you agree that Recharge.com starts performing the contract before your right of withdrawal ends, and that from that moment, you no longer have the right of withdrawal.

Also note that we can't refund a code or a topup that has already been received and unsealed, whether the code was used or not. It is not also not possible to refund direct recharges on phones, as we cannot cancel credit that has already been applied to a phone number.

 If you bought an incorrect product or the product for an incorrect region, no refund can be processed, however, we can help you in finding ways to use your code.

✅ When refunds may be possible

If you have received a link to reveal the code but have not clicked on it.
If you have a pending order due to an investigation and would like to get a refund.
If the order was not sent to you for technical reasons.

💰 Receiving a Refund

If a refund request is approved, refunds are issued back to the original payment method used during checkout.

Once processed, refunds may take up to 5 working days to appear in your account, depending on your bank or payment provider.

🔒 Why this policy exists

Every digital code we provide is unique and linked specifically to your order. Once issued, these codes cannot be cancelled, recovered, or resold.

These policies help us protect both customers and suppliers while preventing fraud, misuse, and unauthorized code redemption.