We understand that in the heat of the moment, it can happen that you select the wrong product. Unfortunately, once a top-up code has been sold, it cannot be resold. We'd like to explain why. We cannot verify whether a sold top-up code has already been redeemed or will be used in the future. This is similar to top-up cards purchased in stores. Once the code on those cards has been revealed, the card cannot be resold.
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I bought the wrong product or for the wrong country, what can I do?
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I bought the wrong product or for the wrong country, what can I do?
We understand that in the heat of the moment, it can happen that you select the wrong product. Unfortunately, once a top-up code has been sold, it cannot be resold. We'd like to explain why. We cannot verify whether a sold top-up code has already been redeemed or will be used in the future. This is similar to top-up cards purchased in stores. Once the code on those cards has been revealed, the card cannot be resold.
Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 24 hours.