Instant digital delivery
Trusted by millions
Pay safely and securely

How can we help you?

Why has my payment provider declined the transaction?

Only your payment provider knows the reason for this refusal. The decision to cancel the transaction is theirs.

Please note that this means the payment was not successful, and we haven't deducted any amounts from your bank account.

What should I do?
Unfortunately, Recharge.com does not have any influence over this refusal. To complete your purchase, we advise you to contact your payment provider to understand the reason for the refusal, or you can try paying with a different payment method.


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 3 business days.

Why has my payment provider declined the transaction?

Only your payment provider knows the reason for this refusal. The decision to cancel the transaction is theirs.

Please note that this means the payment was not successful, and we haven't deducted any amounts from your bank account.

What should I do?
Unfortunately, Recharge.com does not have any influence over this refusal. To complete your purchase, we advise you to contact your payment provider to understand the reason for the refusal, or you can try paying with a different payment method.


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 3 business days.