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I didn't get my code. Now what?

After completing your order, a confirmation email will be sent to the address you provided in the checkout. This email should arrive within one minute.

It is not in my inbox, what should I do?
We advise checking your spam folder first.

If after checking your spam folder you still have not received your code:
You may have provided an incorrect email address while checking out. Don’t worry, it can happen! Please contact us to help with finding your order.

In very rare cases, there could be a technical issue causing a delay in sending your order. If your order has still not arrived after 24 hours, please contact us so we can investigate and help to solve this.


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 3 business days.

I didn't get my code. Now what?

After completing your order, a confirmation email will be sent to the address you provided in the checkout. This email should arrive within one minute.

It is not in my inbox, what should I do?
We advise checking your spam folder first.

If after checking your spam folder you still have not received your code:
You may have provided an incorrect email address while checking out. Don’t worry, it can happen! Please contact us to help with finding your order.

In very rare cases, there could be a technical issue causing a delay in sending your order. If your order has still not arrived after 24 hours, please contact us so we can investigate and help to solve this.


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 3 business days.