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Topping up my phone credit was unsuccessful

Have you received an email saying your top-up was unsuccessful? Please first double-check the information you provided while ordering:

  • Is the number you entered still active?
  • Is it a prepaid number?
  • Did you select the right phone carrier?

If all of the above is correct, please contact us. We'll find out what happened and make sure you can use your phone credit/data as soon as possible.


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 1 business day.

Topping up my phone credit was unsuccessful

Have you received an email saying your top-up was unsuccessful? Please first double-check the information you provided while ordering:

  • Is the number you entered still active?
  • Is it a prepaid number?
  • Did you select the right phone carrier?

If all of the above is correct, please contact us. We'll find out what happened and make sure you can use your phone credit/data as soon as possible.


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 1 business day.