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My payment failed, what should I do?

Occasionally payments are not accepted. Please use a different payment method or try to order from another browser/device. It can also be helpful to delete your cookies.

 

Money Reserved?

If your bank statement says your payment is still in reservation, this means that your bank still has to process the cancellation. Until they have the amount will still appear as blocked.

After a failed payment we automatically cancel the payment and the money will remain on your account. However, the speed at which your bank releases the money depends on your bank. We don't have any influence on this process.

If the reservation hasn’t been released within 5 working days, we suggest that you contact your bank or credit card provider.


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Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 2-3 business days.

My payment failed, what should I do?

Occasionally payments are not accepted. Please use a different payment method or try to order from another browser/device. It can also be helpful to delete your cookies.

 

Money Reserved?

If your bank statement says your payment is still in reservation, this means that your bank still has to process the cancellation. Until they have the amount will still appear as blocked.

After a failed payment we automatically cancel the payment and the money will remain on your account. However, the speed at which your bank releases the money depends on your bank. We don't have any influence on this process.

If the reservation hasn’t been released within 5 working days, we suggest that you contact your bank or credit card provider.


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 2-3 business days.