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My payment failed, what now?

Occasionally payments are not accepted. Please use a different payment method or try to order from another browser/device. It can also be helpful to delete your cookies.

Money Reserved?
If your bank statement says your payment is still in reservation, this means that your bank still has to process the cancellation. Until they have, the amount is reserved on your bank account and still remains yours.

After a failed payment we automatically cancel the payment and the money will remain on your account. However, the speed at which your bank releases the money depends on your bank. We don't have any influence on this process.

If the reservation hasn’t been released within 5 working days, we suggest that you contact your bank or credit card supplier.


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Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 1 business day.

My payment failed, what now?

Occasionally payments are not accepted. Please use a different payment method or try to order from another browser/device. It can also be helpful to delete your cookies.

Money Reserved?
If your bank statement says your payment is still in reservation, this means that your bank still has to process the cancellation. Until they have, the amount is reserved on your bank account and still remains yours.

After a failed payment we automatically cancel the payment and the money will remain on your account. However, the speed at which your bank releases the money depends on your bank. We don't have any influence on this process.

If the reservation hasn’t been released within 5 working days, we suggest that you contact your bank or credit card supplier.


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 1 business day.