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I accidentally recharged the wrong phone number

Unfortunately, if the number you entered exists, it’s too late to reverse the top-up and it's automatically recharged on that phone number.

Did you enter a non-existing number?
In that case, you'll receive an email informing you that your order failed. In this email, you can directly request a refund for your order.


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Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 1 business day.

I accidentally recharged the wrong phone number

Unfortunately, if the number you entered exists, it’s too late to reverse the top-up and it's automatically recharged on that phone number.

Did you enter a non-existing number?
In that case, you'll receive an email informing you that your order failed. In this email, you can directly request a refund for your order.


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 1 business day.