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What to do if my card is charged twice?

If your card statement shows that you have been charged twice, please check first if your reference numbers on your bank statement are the same.

Yes, my reference numbers are the same

If your reference numbers on your bank statement are the same, please contact us and inform us with both reference numbers.

No, my reference numbers are different

This means that you placed two separate orders. You received two order confirmation emails (please check your spam box) with two unique codes.

If you cannot find the confirmation, check your spam or promotion folders.

Still no email? Contact us!


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Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 24 hours.

What to do if my card is charged twice?

If your card statement shows that you have been charged twice, please check first if your reference numbers on your bank statement are the same.

Yes, my reference numbers are the same

If your reference numbers on your bank statement are the same, please contact us and inform us with both reference numbers.

No, my reference numbers are different

This means that you placed two separate orders. You received two order confirmation emails (please check your spam box) with two unique codes.

If you cannot find the confirmation, check your spam or promotion folders.

Still no email? Contact us!


Was this article helpful?
Want to get in touch?
We’re always there to help. Send us a message and we’ll get back to you within 24 hours.