It is not possible to cancel an order and request a refund.
A code that has already been sent cannot be exchanged or cancelled. The right of withdrawal does not apply.
Our digital codes are all unique and can only be sent once. Once a code has been sold, it cannot be resold.
The code we provided you is incorrect?
Our codes are unique and generated at the time of purchase, this type of instance is usually very rare. We invite you to first check the instructions at the time of your purchase, in the event of a typing error for example, or a problem on the side of the site where you redeem your code.
If you are sure that the code is wrong, please send us a formal confirmation from the supplier (an example of a supplier is Spotify or PlayStation). This information is necessary so that we can assign you another code.